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Connect issues between my Versa Lite and phone

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‎06-04-2020 12:07 - last edited on ‎08-12-2020 07:16 by Fitbit Moderator

‎06-04-2020 12:07 - last edited on ‎08-12-2020 07:16 by Fitbit Moderator

My app keeps losing the connection with my Fitbit lite, I try to pair it and it wont work at all now. I went to bluetooth and unpaired it, then tried to do it again and now it can't find the device, I really need this fixed as I dont want to lose all the info in there.

 

 

Moderator edit: updated subject for clarity

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‎08-12-2020 07:16

‎08-12-2020 07:16

Hi @Mammy12, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa Lite since it won't connect with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if it syncs with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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