Connecting my Versa to Sony WF-SP700N headphones

[jacobjms]

Hi all, I noticed a few other people have had this issue however they were able to resolve this by following the initial set up guide which isnt working for me. The issue is as follows:

1. Turn on Bluetooth pairing mode on headphones (Made sure it is not connect to any other device)

2. Add a device from my Versa

3. SP700N appears, and so I click connect

4. Versa says 'Pairing with WF-SP700N' 

5. Headphones say ' Bluetooth disconnected' and I am left with the 'Pairing' screen on my Versa until I give up.

I also have successfully connected my Vera to other headphones and speakers.

Please help as I am training for a Marathon and so really would like this sorted; it is the main reason that I purchased the Versa!

Thanks,

Jake

[jacobjms · Accepted solution]

UPDATE:

I turned OFF 'Google Assistant' mode on the headphones from my phone, turned my versa off and on, and it is working now!

[JuanJoFitbit]

@jacobjms Welcome to our Fitbit Community!

I'm sorry for the late response. However, I'm so glad to hear that you managed to connect your Versa with your headphones. Thank you for posting the update here and sharing the solution that you followed. I'm sure that this will help other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!