Connecting to WiFi

[Lizg1977]

I have been trying for an hour to get my versa to connect to my WiFi. It just won’t do it. Everything else is connected. Help! I’m so frustrated 

[Mjbinri]

Do we have to be a systems engineer — update router, set up hotspot etc.  that is unacceptable.

[Mjbinri]

C’mon Fitbit.  Write a proper user manual & stop expecting us to beg for help on a forum.

[pbug56]

AC can be either 2.5 or 5.

[pbug56]

The one 2.4 AC network I connect to does not actually seem to work.  I have now tried a second and it seems to work.  This is far to iffy.

[Wisetwo]

Need to connect Fitbit to WiFi?

[DebMal]

Not any more, thanks.  I had to call suppor

[Synchrocat]

Today I tried to connect my second Versa to WiFi, with no success.

I purchased the Versa special on Cyber Monday,b

from B Nd H in N Y.  I got the item and got it all ready to go, I spent 30 minutes trying to connect to Wi-Fi, called Fitbit spent another 30 minutes, no success. They actually met me there are issues with the versa connecting to Wi-Fi. I thought maybe it was the special edition.

I really wanted this Fitbit, I don’t he has theBlaze  and I’ve been looking at the versa for a while. So I bought the regular versa and waited and finally got it today. Another 40 minutes trying to download everything, couldn’t get Wi-Fi anything I did! I already call the merchant and asked for a return. I am going to conflict with tomorrow but I don’t expect any success! I am very frustrated With this piece of technology!

So for all of you they got it to work kudos to you!

[Ella496]

Try updating your router. I know that's not something we think about doing but it's necessary. All routers need to be updated every so often. That's why my versa didn't want to connect. Find a way to update your router. Usually there are apps affiliate to the brand or the specific router that help you do those updates.

[mdqt07]

I had to read between the lines to try to understand what you were saying,
but to be honest with you, this clearly is an ongoing issue that they
aren't planning to fix. On the up side, the watch does a great job of
tracking steps, HR, and all. You just lose the data sometimes if there are
days between syncing or if there is an issue with syncing. So all in all,
I've learning to live with this seriously overpriced, misrepresented (aka
long anticipated, yet major disappointment female health feature)
pedometer. When they fix the WiFi, give me Spotify, and enable the real
apps, like Google _______ (you fill in the blank), then I'll be one happy,
healthy woman!

[Audreydtate]

Not sure which Fitbit the instructions are for to find how to connect to wifi using the Fitbit app, but for the Firbit versa, you Click on the account symbol in the upper right hand corner, looks like a square. Then under Devises click on the 1 you have registered, for me it's Fitbit versa, then from there scroll down and you will see Wifi settings. 

[SunsetRunner]

Hi, connecting the Versa to Wifi is possible and also to stay connected for the time you need the Wifi. Since the Versa itself does not have WiFi, it will need you Home WiFi.  Here is how to connect to WiFi for the time you need your Versa to be connected:

1. It's advisable that your Versa is in the charger and connected to PC/laptop.

2. Go to Fitbit app on your mobile device.

3. Go the the page where Clock Faces are shown.

4. Scroll down to WiFi settings and click it.

5. Wait untill you see your WiFi network. When is shows up, you will see on the right side next to the name of your Network a white Icon. Click that Icon

6. Firbit starts connecting to your WiFi network and when it's done, the white icon turns to blue and it says Connected. 

Your Versa is connected to the WiFi and will stay it for als long as it is in the charger and connected to PC. Works for me all the time. Looks like a lot of work, but all in all it takes about 1 minute to achieve the connection. Good luck.  

[Snowdraegyn]

Going over 6 hours to get my new Versa set up. It sees my network but won't connect. Tried lots of troubleshooting... restarted phone, restarted watch, dropped network then manually installed, unsynced bluetooth and paired again, tried tethering to phone hotspot... etc... watch is in charger fully charged 100%... phone, router, and watch all within 6 feet of each other. Router is Bell Sagecomm WPA2. Watch is now repacked in box, returning tomorrow. It shouldn't take hours of frustration and a networking degree to put a watch on my wrist.

[pbug56]

No idea if you made the same mistake I did at first, but you have to connect ONLY to 2.4, not 5 ghz.  Easy to forget and screw up, but you could try for days and get nowhere.  Common problem with lots of smaller gear.

[Synchrocat]

my versa went back to HSN today as well.


I am hoping to reconnect my old watch that kept giving me the incorrect
time.The my mind escapes me, thinner, non-swimming model!

[SpyderBlades]

I'm just going to add some info to this thread as I have been fighting with the wifi problem all day.

My initial Versa bought 9 days ago connected first try and worked fine.  The watch was acting a bit buggy so I did a factory reset and of course tried to re-initialize and update it again.  No luck, it would not connect and I think it was trying to do it over bluetooth but was either failing or was going to take two days. 

A Fitbit rep suggested returning it so I went down to Bestbuy and exchanged it for a new one.  Same problem with the brand new one.  

I had tried everything.  Un-pairing, re-installing app twice, deleting it from the fitbit.com account. 

Finally the one thing that seemed to help was actually rebooting my router.  After doing this, the watch finally would connect to the network through the app.  Every time before it would see the network and allow me to put in the password but would always say "network out of range"  Finally this last time after reboot, it actually showed the blue connection on the icon and said connected.

Now, to be clear.  There was never anything wrong with my network.  The phone and a dozen other devices were working fine on the network so there was no excuse for the Versa to be doing this.  It has to be some kind of software glitch on their end but for some reason or other rebooting helped for me this time. 

It may have been a coincidence for all I know and I wouldn't blame you for flushing your Versa down the toilet.

In case anyone doesn't know, you can reboot your router just by unplugging it from power for a minute and re-plugging it in.

[SunsetRunner]

Hi, glad you found that out, cause this would have been my next and final suggestion to reboot your router. congrats!! May I add this suggestion to my guide??

[SunsetRunner]

I have had enough of this. Thank you to all posters and for your suggestions but I still cannot connect to wifi and Bluetooth seems to operate according to which way the wind is blowing. I have come up with another solution:

1. Place Versa carefully into box it came in.

2. Return to vendor within returns period for refund.

To any Fitbit employee reading this, there is no chance that I will buy another fitbit product after this frustrating experience - this product is clearly a dud which, from the dates in this forum, you have known about for a long time but have continued to market.

[pbug56]

Just curious, what type of router do you have, and what band are you trying
to connect your Versa on? You do know that it won't work on a 5GHZ
network? And if I remember properly, it won't work on networks that
'connect' but then prompt you to login, as opposed to routers where you
need to know the ssid and password (these work)?

[SunsetRunner]

Really sorry you feel that way and understand your anger/frustration, but do mind that the persons who are posting in this community have problems with their Versa. The ones who do not have problems, will, unfortunately, not post here. Just to make it a little more objective. 

[SpyderBlades]

---

@SunsetRunner wrote:

I have had enough of this. Thank you to all posters and for your suggestions but I still cannot connect to wifi and Bluetooth seems to operate according to which way the wind is blowing. I have come up with another solution:

1. Place Versa carefully into box it came in.

2. Return to vendor within returns period for refund.

To any Fitbit employee reading this, there is no chance that I will buy another fitbit product after this frustrating experience - this product is clearly a dud which, from the dates in this forum, you have known about for a long time but have continued to market.

---

I completely understand your frustration.  If I hadn't somehow gotten mine to connect, it was going back to Bestbuy that day...  

I do like the Versa though, so now that it's working I'm going to give it a fair chance.  There really isn't any other better options that I know of for a fitness oriented smartwatch with good battery life.  

Hopefully they improve the software sooner rather than later.