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Connection issue with Versa and Xiaomi Mi8

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‎02-07-2021 12:14 - last edited on ‎02-07-2021 17:35 by Fitbit Moderator

‎02-07-2021 12:14 - last edited on ‎02-07-2021 17:35 by Fitbit Moderator

It's very frustrating how my versa isn't pairing to my phone or connecting to the app. I have a Xiaomi mi8 (no previous problems)

It was totally until a couple of weeks ago when the apps wouldn't open, so I managed to force shutdown and had to unpair my Fitbit from Bluetooth, but now I can't connect it again. 

I've tried everything that is suggested on Fitbit help but nothing is working.

 

Can anyone help?! 

Thanks in advance

 

Moderator Edit: Clarified subject

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‎02-07-2021 17:34 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

‎02-07-2021 17:34 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

Hi @J.Louise, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-07-2021 17:34 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

‎02-07-2021 17:34 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

Hi @J.Louise, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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