help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Counting incorrect steps and not showing correct calories

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2020 19:34

‎01-07-2020 19:34

Second time trying to post this.

 

I got my Versa Lite about a week before the update and it was doing fine. After the update, it started counting steps when I wasn't doing anything, including when I'm sleeping or when it's charging. It's also showing the wrong calories, the number keeps going up even when I haven't logged anything for the day.

 

I've tried resetting both the watch and my Note 9 with no luck.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-07-2020 19:47

‎01-07-2020 19:47

Calories always are increasing.  Those are your BMR (basal metabolic rate) calories that you are always burning just by being alive.  They are credited even when not wearing the tracker.

See How does my Fitbit device calculate calories burned? 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎01-07-2020 20:19

In response to JohnnyRow

‎01-07-2020 20:19

Ah okay, so that is just linked to the problem with it counting extra steps. The number is way higher than I'd seen it before, which is why I noticed it and why I saw that the number kept increasing.

Best Answer
0 Votes