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Crack on the screen

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‎07-17-2018 16:08 - last edited on ‎07-20-2018 07:21 by Fitbit Moderator

‎07-17-2018 16:08 - last edited on ‎07-20-2018 07:21 by Fitbit Moderator

Versa

Crack not covered by warranty and Fitbit doesn't have any repair centers and if you find someone to fix it the tracker warranty is no good.  You just have to buy another one.  WOW!  Terrible.

 

Moderator edit: format and Clarified subject

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3 REPLIES 3

‎07-20-2018 07:25

‎07-20-2018 07:25

Welcome to the Forums @mariennema! 

 

Thanks for sharing your concerns on the matter. Please know that each case is reviewed on a case by case basis. If there are any further questions on the warranty policy you can read more about it in here.

 

I will be moving this thread to the Versa board as I think it is better suited for it.

 

Let me know if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎07-25-2018 18:45

In response to LanuzaFitbit

‎07-25-2018 18:45

 It didn't seem to me like my case was considered at all.  Same response repeated to me over and over.

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‎07-29-2018 07:51

In response to mariennema

‎07-29-2018 07:51

Hello @mariennema.

 

Thanks for sharing your feedback on the matter. 

 

I wouldn't be able to tell exactly what happened or why, but I'm sure that there was a reason why it did.

 

Please know that we take all feedback seriously and we're always looking to improve the overall Fitbit experience.

 

Feel free to let me know if you have any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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