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Cracked Screen on my Versa after charging it.

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‎03-13-2019 07:20 - last edited on ‎03-14-2019 07:25 by Moderator Alum

‎03-13-2019 07:20 - last edited on ‎03-14-2019 07:25 by Moderator Alum

My Versa was a replacement for a Blaze which would not hold a charge.  The new Versa has a cradle that you pinch to put the whole device, band and all, in.  The band makes the device awkward and turns the whole device  to its side as it is a wrist band that is trained to be a circle around the wrist.  I just woke up to a cracked screen after charging.  Customer service stated there is nothing they can do and I even had it escalated.  I believe the charger cradle is flawed in the fact that you have to pinch its side to get the device in it.  It then snaps on itself.  I would not be this upset had I created this issue with some type of trauma to the device, but I did not.  To replace the screen at a repair place is not cost effective either.  They just lost a loyal customer...one, who participated in Fitbit Challenges with her friends who will also hear about this. 

 

Moderator Edit: Clarified Subject.

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‎03-14-2019 07:27

‎03-14-2019 07:27

Hello @Tambailey, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums, for sharing your experience and for letting us know you've already contacted our Support Team about this situation. Smiley Happy

 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to to affect our devices but in order to anticipate that, every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

 

Now, as you mentioned your case has been escalated, I would like to ask you to wait a bit for our team to reply to you, I'm sure they will be able to provide you more options. 

 

Thanks for your patience and understanding, have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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