Cracked Screen with water damage

[CactusGirl]

I accidentally knocked my Versa onto the bathroom floor twice a few weeks ago. The next day I noticed it has two cracks in the screen! Nooooo!!!! I knew I should've gotten a screen protector but I didn't. I've since worn it in the pool and ocean and thought maybe I shouldn't since the screen is cracked water may get inside. Well last night we had a pool party and I happened to look at it and noticed it wasn't on the home screen. It was shutting on and off repeatedly and now that's all it will do. It's been in a bag of rice since midnight. Is there any hope or is my beloved watch trash? 

[LiliyaFitbit]

Welcome to the Fitbit Community @CactusGirl.  

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa screen having two cracks and shutting on and off repeatedly. Thank you for your efforts to resolve the issue. I totally understand how you are feeling as you love your device and would like to continue using it and working on your goals. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[HaifaSharaf20]

This same thing has happened to me too... Idk what to do🥺🥺🥺😐... 

Please help me

[HaifaSharaf20]

Hiiii.... 

The same has happened to me... 

What do i do

[kaysand39]

• I also cracked my Versa 2.  It is cracked in the corner from getting knocked on a wall.  Would a screen protector help so that I could use it in pool doing exercises?

[LiliyaFitbit]

Welcome to the Fitbit Community, @HaifaSharaf20 @kaysand39.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I understand your concerns, I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.

[Kerrymgibbons]

I am also having this issue could you have them get in contact with me..have had less than a year.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kerrymgibbons.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts. The best way to get help for this problem is to chat with us online or give us a call. Our Support team will evaluate the issue and help you with this matter. Click here to get connected. 

See you around.

[Swimmee]

Hello, I recently cracked my fitbit versa 2 and I went swimming with it on thinking that it would be fine. After an hour my watch stopped working completely even since then when u try to start it up it only comes up with the fitbit logo. I have been alternating between putting it in rice and charging it but nothings seems to work. Do you think that there is any way I can save my fitbit? I've had my watch for about a year and a half.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Swimmee.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend getting in touch with our Support team so they can evaluate the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.