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Cracked Versa Screen NYC - Repair Possibilities?

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‎12-19-2018 09:13

‎12-19-2018 09:13

I have the Versa model for the past 6 months. Despite a screen protector, today the watch feel and the area not protected got cracked. Are there any places I can take this in for repair?? It seems that looking around there are no resources. Do I really need to buy another 150 dollar watch just to get a new screen?

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3 REPLIES 3

‎12-19-2018 09:21

‎12-19-2018 09:21

Hi, if your Versa is only 6 monts old. it's still is under warranty. Do not know if that also account for accidents like you experienced, but you always can contact Customer Support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs.

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‎12-19-2018 10:05

In response to SunsetRunner

‎12-19-2018 10:05

Warranty does not cover damage for a watch that has fallen and cracked. The solution was to buy another 200-250 dollar watch. I think this is outrageous. I will never buy another fitbit until they start repairing products.

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‎10-15-2021 09:13

In response to darkariel88

‎10-15-2021 09:13

I agree, 3 years later and this is still an infuriating problem

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