Cracked screen on device purchased with Protection Plan

[SunsetRunner]

I accidentally drop my fitbit and crack on the corner, just got it on 8/24 and I call and all I get is the run around I did purchase the 2 year warranty and did call they told me that since I got warranty through fitbit they can't do nothing about it. So here i'm with a crack fitbit and they won't help me with it so I want to return it and get my money back, I have known people dropping the iwatch and they repair it with no problem I guess i'm going iwatch.  

Moderator edit: subject for clarity

[Odyssey13]

Hi @SunsetRunner  if you got the device from Fitbit directly, the two year warranty is from Square Trade. Have you contacted them?

[SunsetRunner]

Yes I have contact them as well they only told me that the only way I could get a new replacement is when the Fitbit manufacturer warranty expire that’s when they take over. And I just got it August 24.

Sent from my iPhone 8 red plus

Moderator edit: personal info removed

[Lufalulz]

Square Trade protection plan's terms and conditions:2. COVERAGES AND TERMS:
This Protection Plan will cover a mechanical or electrical failure of the Covered Product(s) in subsections A, B, C and D below during normal usage for the Term of this Protection Plan. This Protection Plan is inclusive of any manufacturer’s warranty that may exist during the Coverage Term. It does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty.

You can find this info here. It seems like you bumped into someone that may be incompentent or unwilling to help from SquareTrade's end, so I'd suggest checking with them again.

[SunsetRunner]

I have that 2 year plan but they told me that I will be cover once the manufacture warranty is over cause I’m still cover by Fitbit company cause just i got it, the so that being said I have to wait a year with a crack screen. 

[MarkMM]

This doesn't sound right. WHO is telling you that since you bought the warranty through Fitbit, that they can't help you.

Also, ordering from Fitbit directly, you get "Get 2 Year Accidental Damage & Handling Protection for $34.99" option at checkout. You bought this and can't get help? This is exactly what that plan is for. Who did you contact? I've gotten email from square trade when I purchased a plan.

[SunsetRunner]

Hi, did you also get the "Get 2 Year Accidental Damage & Handling Protection for $34.99"? If not, I'm afraid that you can nor get a replacement due to causing the accident by yourself. Damaging your device by your own fault is hardly/never covered by warranty, unless you have a very nice and polite provider/seller. Very sorry for you, regards kuzibri

[SunsetRunner]

Yes accidental and damaged they themselves told me they will could once Fitbit 1 year expires that went they take over.

Sent from my iPhone 8 red plus

Moderator edit: personal info removed

[SunsetRunner]

Yes I got that plan Fitbit don’t cover accidental damage only malfunction or Fitbit don’t work at all the other plan I call they told me they will cover me once the Fitbit manufactures expired

Sent from my iPhone 8 red plus

Moderator edit: personal info removed

[MarkMM]

The accidental damage plan is a supplement to the Fitbit warranty that doesn't cover damage. How can that kick in after the coverage you don't have from Fitbit expires? Perhaps ask Fitbit chat support themselves?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. It's nice to see you around @Odyssey13 @Lufalulz @MarkMM @SunsetRunner.

@SunsetRunner I appreciate your participation in the Forums and sharing the issue with your device and your experience with Fitbit Customer Support and Square Trade. I am sorry to hear you are going through this situation. Thank you for your time and efforts. I've sent the additional details you provided to our Support team for review in order to confirm your options. Please keep an eye on your inbox. 

@Odyssey13 @Lufalulz @MarkMM @SunsetRunner thank you for your support.

I'll be around if you need further assistance.