Custom nutrition facts keep disappearing

[Sarah_v2819]

Hi everyone!

I’ve been experiencing some difficulties with logging in custom foods and I hope someone would be able to advise me on what to do.

I am using a Fitbit Versa version 68.9.15 and an iPhone 11 and app is up to date.

Today I started logging in my meals for the first time using the Japanese food database as I just moved to Tokyo.

I’ve been able to properly log in all foods that are in the database and their nutritional facts also appear,

but whenever I log in a custom food, all nutrition facts disappear after saving them.

I have tried checking if a new update was available, logging out and force shutting down the app, and restarting my phone, but nothing seems to work.

Any advice?

[Rich_Laue]

Which device is being used to enter the food, your posting in the hardware support not the app or web support. 

[Sarah_v2819]

Oh, I didn’t know that, I apologise!

Thank youfor letting me know, I’ll post on the correct platform.