@Anjc79I'm sorry you are having the issues but I found over the years the only way was to document the issues and use the email feature.. It's all documented this way.. The email system takes you through a form filling exercise and that leaves the guess work out and you have a reference case#. I would suggest you cut and paste your text reply at the end because there is no reference to what you sent them..
http://help.fitbit.com/?cu=1
A month ago my 6 months old Ionic failed to connected to GPS, and leading up to that I was getting saw tooth shaped GPS tracking. I used my Surge and Phone tracking to prove I had a problem. After some quick emails backwards and forwards with images I was told on the Thursday my replacement tracker would be replaced. On the next Monday I was setting up the new Ionic.. That was from their China office.. Great service with a weekend in the way.
My original tracker was purchased through a Fitbit retailer here and I opted for the extended warranty so I still have that up my sleeve. My son calls me cautious Col and over the years I have rarely used these warranties so money down the drain, but I slept well knowing I had the backup.
@Anjc79 wrote:
Hi All
I have a faulty Versa which I purchased less than 2 months ago. Customer services to get a replacement is non-existent. Apparently a “higher department” will call me with a resolution though I’m yet to hear anything. This was 3 days ago. Live chat doesn’t work and I’m worried I’ll never get a new one and have paid a lot of money for a faulty non working product.
Can anyone offer any help to get my issue sorted?
Is is anyone experiencing the same poor level of customer service?
Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
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