Customer Service experience wih my Versa 2

[Lowkeyicetea]

I wasn't given the option to complete a survey, so I hope it's okay that I post my feedback here. 

I was gifted a barely used versa 2, and it worked fine for a day, then became unresponsive to touch. I googled the issue, and after restarting it several times, changing the clock interface and repeatedly syncing it- the screen began to glitch. Starting off with the display barely visible through the white and black lines filling the watch. I let it die, then reached out to fitbit about the issue. 

I was kind enough to be connected with Duban, who was incredibly kind and patient. He told me to go ahead and sync my device. I popped it on the charger, synced it and lo and behold - it's back to normal. He was incredibly nice in waiting for me to charge it, and I'm super grateful. Total five stars for Duban! Thanks so much!

Moderator Edit: Clarified subject and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Lowkeyicetea. Thank you for sharing your experience with our Customer Support Team and for taking the time to thank Duban for his help.

I'm glad to hear that your Versa 2 is back to normal and that you're back on track. 

Thank you for being part of the Fitibit family and have a nice day.

[Steels07]

Glad you were able to get your versa 2 up a running again with the help from support.