My fit bit stopped working a few weeks ago and I contacted customer’s service thinking they were going to be helpful. Long story short, over the last 3 week, I can’t express the level of disappointment and dissatisfaction I have experienced. I’ve never spent my time speaking to so many people telling me different things and they still managed to get a simple process wrong and there is no official place to make a formal complaint. If you want to know how good a company is, wait until you have an issue with their product/ service!
Definitely up the in disappointing issues management and resolution.
