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My Versa quit charging or linking to Fitbit app. Fitbit support cant do anything and because it was over their 45 day return policy (50 days) I and out $250.00 dollars!!!
@PeggyTowner, Customer support should be able to send you a replacement. you have a one year warranty. I'm not sure what they are taking about with the 45 day policy. I would ask customer support about your one year warranty and why they will not replace your watch.
Fitbit customer service has always been top notch - and for most people, is one of the reasons they keep coming/purchasing the products (at least people I know). Try to contact them online through support.
How about you don't bash the company and just ask the community for help. I've always had a good experience with customer service. It's best not to come off rude and demanding since that won't get you anywhere
I went back and read your 7 posts. All say the same thing.... You are dissatisfied with your Versa. I think once would have gotten the point across. Thanks.
Fitbit Customer Service is the best!! Always been super helpful and go out of their way to back their products and make sure customer is happy. I work in retail and have had several customers that I have told to call customer service come back and thank me because they were super helpful. My advise is to contact them and be civil. Rude and demanding will get you no where
