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Daily stats on my Versa change once it syncs with my iPhone

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‎04-24-2019 07:13

‎04-24-2019 07:13

Currently walking 6 miles daily in about 2.5 hours.   My stats on my versa  are changing once it syncs with my iPhone.  My active minutes are going down by over 1/2,   My hourly goal for steps recorded disappears and shows I haven't accumulated any steps in those hours.   My total step count is staying the same, that is the only thing that isn't changing.   I have updated the app and restarted my versa several times.   How can i fix this  ? 

 

Thanks! 

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‎04-24-2019 10:37

‎04-24-2019 10:37

Hi, before doing the steps I'm going to suggest, do not remove or unpair your Versa from the Fitbit app!!

1. Log out of your Fitbit account

2. Deinstall the Fitbit app

3. Restart your Phone and enable BT

4. Reinstall Fitbit app again

5. Login to your Fitbit account

6. Sync your Versa with your Phone and see if the problem is solved. 

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