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Damaged wristband

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‎06-30-2020 09:44 - last edited on ‎06-30-2020 22:19 by Fitbit Moderator

‎06-30-2020 09:44 - last edited on ‎06-30-2020 22:19 by Fitbit Moderator

Anyone else little thing on their band (to hold band down after strap) just randomly fall off? Mine fell off and doesn’t stay strapped to my wrist anymore. Luckily I found my watch retracing my steps. 

 

Moderator Edit: Clarified subject

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‎06-30-2020 22:19

‎06-30-2020 22:19

Hi @Zina1507, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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