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Dashboard keeps loosing weekly exercises

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‎08-17-2018 07:25 - last edited on ‎08-19-2018 06:55 by Moderator Alum

‎08-17-2018 07:25 - last edited on ‎08-19-2018 06:55 by Moderator Alum

Since I upgraded to the Versa, my weekly exercise records keep disappearing this didn't happen with the Alta. Today it is showing only 2 days of exercise instead of 5 and has lost most of last weeks.

 

Has anyone any idea how to stop it doing this?

 

 

Moderator edit: subject

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2 REPLIES 2

‎08-19-2018 06:57

‎08-19-2018 06:57

Hey @Janna67, welcome to the Community.

 

It's weird to hear that your exercises are not being stored. Could you please provide me with a screenshot of this?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-29-2018 07:00

In response to AlejandraFitbit

‎08-29-2018 07:00

Sorry for not replying before but I think the reply from Fitbit is probably
the answer, Please note that the activities recorded by the tracker with the
exercise shortcut or manually logged will always override the activities
recorded by the tracker itself (SmartTrack). According to our records this
Swim activity was recorded with the exercise shortcut on your Versa. We
recommend deleting this Swim activity as most likely the activities that
disappeared will show up one more on your dashboard.
I have not been manually adding anything and it has been ok for the last
week.

Thanks for responding



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