Dashboard lost steps, sleep and clock face options

[TweeterV]

I’ve had my Versa for about a year with no issues. I also have an iPhone Xs Max. I haven’t used my Versa for about a week or so.  Just put it back on and noticed it no longer has sleep tracking, steps or heart rate showing in the app.  I have tried everything I can think of including uninstalling & reinstalling the app, logging in/out of the app, and turning Bluetooth off/on.  Nothing works.  

Am am I wrong in thinking I now have an expensive paperweight now?

[SunsetRunner]

Hi, try restarting your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo each time and release the buttons. After that sync your Versa with your Phone and see if it's up and running again. 

[TweeterV]

No, that didn't work.  On another post question, I saw someone having a similar problem.  A solution was advised: Go to iPhone settings, and under Bluetooth select "forget this device" and then reconnect. I thought it couldn't hurt to try it but now it won't reconnect, no matter how many times I try.  

I am thinking now of just closing this account, resetting the Versa and then recreating another account to see if that would work.  It can't hurt, right?  It's just a paperweight now anyways.  Soooooooo frustrated!!!

[SunsetRunner]

Hi, closing your account and create another one will not work. It's a known fact that Fitbit and iPhones are a difficult match. In your case, I would advice a Factory Reset. Click the link and you will find all the needed information of how to do that properly and also how to setup your Versa all over again to your Phone, cause after a FR your Versa is basically a new device. which needs to be setup to your Phone again. Good luck and hope this helps!! 

[TweeterV]

I've tried multiple times.  It just won't factory reset.  I officially hate Fitbit and will never buy another one again.  

[TweeterV · Accepted solution]

Okay, my issue is now resolved.  I found the Fitbit Live Chat option so I decided to try it.  It seems that several months ago, I logged into my account using my business account.  Still not sure how I did that!  But as soon as I uninstalled/reinstalled the Fitbit app and logged in with that account, there was all my info!  The Fitbit Live Chat agent was EXCELLENT and had the issue resolved within 2-3 minutes.  Cannot recommend them highly enough.  

I am now in love with my FitBit again...now that I know that I was the problem!  What a goof ball!!!

[SunsetRunner]

Glad to read that you solved your problem.