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Data changing when I sync to my app

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‎08-10-2018 13:47

‎08-10-2018 13:47

Hi I was wondering if anyone can help me. I have my fit bit versa about a month now and really enjoy the watch! I track my steps and calorie burn etc but my data seems to randomly change when I sync it to the app and it then changes it on my watch too? For example today my calorie burn was 2123 and when synced to app it changed to 1555? With about 12,000 steps and active every hour surely it wouldn’t drop that much? Same with hours active tab I’m on my feet all day and active250 steps per hour but when sync the app may only read 3 hours active? Then tonight it randomly added in exercise bike today and yesterday which I did neither of. 

Is anyone else having difficulty with the app? It’s annoying having spent so much on the watch if the app can’t record data effectively and correctly .

 

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1 REPLY 1

‎08-10-2018 19:31

‎08-10-2018 19:31

Active minutes are a bit weird to understand but they are NOT the same as minutes of activity. Active Minutes are defines as being time spent at or over 3 METS. Have a read of THIS Help Article on Active Minutes.

Are you manually logging any activities? If so that coukd account for the calorie changes. If you are not doing that Id suggest you uninstall the app, reinstall and log back in and see ifnit behaves better.

Also restart your Versa a few times. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer