Data not cleaned. Sync and try again

[JasperBu]

Versa 2 showing this message. I have learning disabilities and tried the steps 3 times and im just not having it. Had the watch since 2018 or 2019. Not keeping a charge much either. Never knew how to get call or texts to phone until after i saw this message on watch. Only used clock and tracker.

[Guy_]

hi @JasperBu  - did you try to

Remove any entry for the watch from the phone's Bluetooth and

In the phone Fitbit App

Click on profile photo [top left]

If the device is still showing remove

[by dustbin top right]

Click on  + Set up a Device

Follow the installation instructions

[JasperBu]

Yeah, i tried it then and tried once more. 

[Guy_]

@JasperBu-  did you also restart both watch and phone? How do I restart my Fitbit device? 

[JasperBu]

I did restart both.