Data not cleared - will not sync after removing pairing and from app

[Danio48]

Tried to sync my Versa 2 with the app but did not work. Factory reset the watch. Got a data not cleared try sync again message. 

Removed device from app and unpaired from my phone. Tried to set up device again. Could not find decide on searching via Bluetooth. Have also tried restarting phone and the watch. 

Moderator edit: format

[DavideFitbit]

Hi @Danio48, welcome to the Fitbit Community forums.

Thank you for confirming that you've been experiencing this inconvenience with your Versa 2 and sharing the troubleshooting steps that you already tried. 

This message usually appears on the display of the watch when a factory reset fails and should be resolved by setting up the watch again with your account (as if it were a new device). Could you please confirm what is the mobile device that you're using to complete the set up process? Let me know if the phone is listed here as a compatible device. 

In addition, make sure to check all the troubleshooting steps listed here to resolve syncing problems. 

Keep me posted. 

[Danio48]

I have a huawei p20 pro which is on the list.
It's been working fine up until now.

[DavideFitbit]

@Danio48 thank you for the update. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a great day!