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Data not showing correctly in the app

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‎08-13-2019 17:09 - last edited on ‎08-16-2019 13:59 by

‎08-13-2019 17:09 - last edited on ‎08-16-2019 13:59 by

My versa shows its still connected, but I guess the HR isn't working because it's only showing my steps and my baseline calories burned, but then it also isn't showing my 250+ steps per hour. It's been days and it hasn't corrected itself. I've only had it for 2 weeks...

 

 

Moderator edit: subject for clarity

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‎08-16-2019 13:58

‎08-16-2019 13:58

Welcome to the Fitbit Community @kalasnacks. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your data on the dashboard. I understand how you are feeling since you've had the device only for 2 weeks. I recommend making sure your app is updated to the latest version. Please also try to restart the app and your phone and make sure your Fitbit Versa is syncing. You can follow the steps to manually sync your watch and check the troubleshooting steps if you're experiencing any difficulties. 

 

If you don't see the heart rate on your watch, please check the complete troubleshooting steps in this help article: Why don't I see my heart rate on my Fitbit device?

 

Regarding the issue with the Hourly Activity Goal, I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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