help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data on app not matching watch face, but matching in screens

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2020 02:27

‎02-10-2020 02:27

I updated my watch today (it is the most painfully long experience!). Now data on the app is not matching watchface. Watch says 6,809 steps. App says 15,869 when you go into the screens but the watch front still shows 6809. I have turned my phone on and off. Twice. Ive turned the watch on and off also. Ive plugged it into the computer. Ive turned Blue tooth on and off. And waited 10secs. So frustrating. Anything else I can try??

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-10-2020 06:23

‎02-10-2020 06:23

You can wait until midnight for them to get back in sync.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-10-2020 16:47

In response to JohnnyRow

‎02-10-2020 16:47

Did that. Still isn’t accepting exercise manually entered on the app. 

Best Answer
0 Votes