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Day of exercise just disappeared after versa sync

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‎05-27-2018 23:24

‎05-27-2018 23:24

Got my versa to help train for a half marathon. The big day was yesterday. I'm not a great runner and the versa run tracking app was wonderful motivation as I shuffled round the course. Synced yesterday, could see all the steps and daily activity but not the run. I thought maybe it needs the full day before it gives you an exercises breakdown.

Synced this morning and it's completely WIPED all of yesterday's activity. So disappointed! I was already having doubts about the accuracy (calories always seem about 20% higher than they should be). This may be the final nail in the coffin.

 Run recorded on tracker but not syncingRun recorded on tracker but not syncingAll activity missing!All activity missing!

 

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1 BEST ANSWER

Accepted Solutions

‎06-01-2018 07:15

In response to AlvaroFitbit

‎06-01-2018 07:15

Turning Bluetooth off and on again seemed to sort it. 

View best answer in original post

Best Answer
3 REPLIES 3

‎05-30-2018 06:20

‎05-30-2018 06:20

@Scafbot Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your data is missing from your account. It is odd that the app isn't showing any data for that day. You could try logging out from the app, restart your phone and log back in to see if the data shows again. Also could you share a screenshot of the activity area on your account? Try viewing your account using a web browser on your computer. 

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎06-01-2018 07:15

In response to AlvaroFitbit

‎06-01-2018 07:15

Turning Bluetooth off and on again seemed to sort it. 

Best Answer

‎06-13-2018 12:22

In response to Scafbot

‎06-13-2018 12:22

@Scafbot happy to hear that the issue got resolved and thank you for letting me know what you did as this may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer