help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dead fitbit Versa will not change or restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2019 12:03

‎07-09-2019 12:03

My Fitbit Versa died and when I went to charge it back up after 6 hours it hadn't turned on or even showed that it was charging. I tried holding down the left and bottom button for 10 seconds to reset it and nothing.  I held down all the buttons for 3 plus minutes as a last resort and nothing. So I put it back on the charger to see if that helped and nothing. Please help.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-09-2019 12:26

‎07-09-2019 12:26

My versa.is doing the same. Im so upset by this. Ive only had it since Christmas. 

Best Answer
0 Votes

‎07-09-2019 13:14

‎07-09-2019 13:14

I'm having the same trouble. I have had Fitbit Versa since May and has never held a charge longer than 24 hours - not 4 days! It now is shut off and will not turn back on and I too have held down the buttons to no avail. Not happy with the Versa at all. Just went back to my Charge.

Best Answer
0 Votes

‎07-09-2019 13:18 - edited ‎07-09-2019 13:21

In response to slhanfor

‎07-09-2019 13:18 - edited ‎07-09-2019 13:21

Same here ... mine “died” 4 days ago !!!

 

i did send mail to fitbit support ... NO reply after 4 days with dead expensive versa ( 1 year old )

 

does nothing and stays black / off.

tried the “press all buttons for 3 minutes sollution” i found on the forum .... but does not work also.

 

i want a new one ( not refurbished ! ) 

 

Best Answer