02-28-2019
03:49
- last edited on
03-01-2019
11:48
by
LuciaFitbit
02-28-2019
03:49
- last edited on
03-01-2019
11:48
by
LuciaFitbit
Hi everyone.
Bought my Versa yesterday. Turned out that there is one dead pixel on the LCD display. Will Fitbit replace my device?
Moderator edit: Title
02-28-2019 07:41
02-28-2019 07:41
Hello and welcome to the forums @UniqueUsername
If the dead pixel is a concern, the fastest way to resolve the issue would be to return it to the retailer where it was purchased. Did you get it locally?
From an authorized retailer, Fitbit does have a warranty. Best thing is for a moderator to enter this thread and let you know the company's thoughts on it. Someone should be along soon to answer your question.
Glad you're with us.
02-28-2019
11:18
- last edited on
03-01-2019
11:29
by
LuciaFitbit
02-28-2019
11:18
- last edited on
03-01-2019
11:29
by
LuciaFitbit
Yeah I have it locally (in central europe). I will return watch to the retailer tomorrow. I just didn't know that one dead pixel worth the replacement in case of the warranty rules. Based on the ISO 13406-2 which is an pixel fault warranty standard for LCD screens the Versa shall be replaced. For example: a 1028x768 monitor screen with two pixels can refused to replaced. But Versa has 300x300, so to the best of my knowledge it shall be replaced even if one pixel is that. But please correct me if I'm wrong.
Edit:
Sadly I can't edit my post, so I will correct my typos: Basicly best of my knowledge the Versa shall be replaced if one dead pixel appears on the screen according to ISO 13406-2(https://en.wikipedia.org/wiki/ISO_13406-2). Please correct me if I'm wrong.
03-01-2019 11:47
03-01-2019 11:47
Hello @UniqueUsername, welcome to the Fitbit Community! Thank you for sharing this information with us. I will be glad to help you with your question. In this link you can find any details regarding our warranty guidelines: Returns & Warranty. Please let me know how everything goes with the retailer. 😉
@Odyssey13 thank you for reaching out to us!
Hope to hear back from you soon.