Dead screen after factory reset: Verticals lines, dimming, color

[sethington]

Installed the firmware update yesterday.  After doing this I noticed the versa was chewing through the battery within 5 hours and reporting very inaccurate BPM (140 to 160 when at rest).  Tried rebooting multiple times and decided I needed to do a factory reset.

After the reset the screen died during installation of the versa software and now it is stuck showing the colored vertical lines.  I'll be replacing the versa through Best Buy once I'm back home from vacation.

Dead screen after factory reset

Scott

[NellyG]

Wow nice lines! Try another factory reset but use the buttons this time, just as a last ditch effort to revivie it.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[SunsetRunner]

Hi, I would advice you to contact directly Customer Support , instead of doing a factory reset, with which you not only loose all of your historical data, but also need to set it up like you bought a new Versa. Seems to me like a hardware problem. Good luck!!

[sethington]

Thank you for your super support! Unfortunately, the screen ultimately went black and became unresponsive.   At that point I gave up trying to resurrect the Versa because no matter what I did, the screen remained black.

Best Buy replaced the Versa no questions asked.  However, they informed me the 2 year extended warranty I purchased and used was no longer going to be honored.  They replaced the Versa and gave back a Prorated portion of the money I spent to purchase the Versa extended warranty.  They also informed me that Best Buy would only honor exchanges etc. for the first 15 days and after that, all product support needed to go through Fitbit directly.

Scott