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Deezer is not working on my Versa

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‎04-28-2020 08:03 - last edited on ‎05-13-2020 09:26 by Fitbit Moderator

‎04-28-2020 08:03 - last edited on ‎05-13-2020 09:26 by Fitbit Moderator

I have contacted Fitbit Support twice now and they have been no help!

I already have a Deezer account and I can not get it linked to my watch. When i go to the app on my watch it tell me to go to fitbit.com/deezer and then enter in the code given. I do this and then my deezer account opens on my phone or computer (which ever one i am on) and i can not get any farther on my watch....

 

I am so frustrated!

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 08:16

‎05-13-2020 08:16

Hi @glohighway, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear that your Fitbit Versa since the Deezer app can't link to it. In case the issue persists, please follow up with our Support team with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

In the meantime, I'd like to share this help article in case you haven't tried these steps, which explain how to connect your Versa with Deezer in order to listen to your music.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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