08-08-2018 00:57
08-08-2018 00:57
So when I bought my Fitbit I could use it for about 2-3 days and then charge. But now I’m lucky if it lasts a full day?!
All software is up to date and the device is used properly and is well looked after.
Could this be a fault?
08-08-2018 01:02
08-08-2018 01:02
It could be that the battery is becoming defective but it could also be a power hungry app or clockface. Have you changed either of these recently?
08-08-2018 01:12
08-08-2018 01:12
Not really, I use it exactly as I always have. It’s just been the last week or so. I’ve only had it since June
08-08-2018 01:19
08-08-2018 01:19
The usual advice when something strange seems to be happening with a fitbit is to restart it by:
I'm not that hopeful that this will help but it's worth trying, it's safe, and only takes a minute.
If the problem continues then it may well be defective and I would contact customer support via: contact.fitbit.com They may be able to see what's going on from the server side and if they can't fix it then they can advise on your warranty options.
08-08-2018 03:29
08-08-2018 03:29
The product is obviously faulty and now mine too doesn’t last a day so is useless as a watch. I am waiting for Fitbit reply by email to my refund request.
08-08-2018 03:31
08-08-2018 03:31
They have a 45 day money back guarantee. I hope you fall within that period
08-08-2018 03:32
08-08-2018 03:32
@ChrisEW just to set expectations, fitbit's warranty terms only offer a replacement option and not a refund unless you bought it direct from fitbit within the last 45 days.
08-08-2018 04:25
08-08-2018 04:25
Hi Steve. I am aware of that. How convenient then that a a battery problem which doesn’t come to light for 60 days, falls outside the warrant period.
08-08-2018 07:45
08-08-2018 07:45
Warranty for defects is a year pal. You’ll get a replacement. Which is what I’m hoping I’ll get. Just want one that works because I love it.
08-08-2018 08:10
08-08-2018 08:10
Im glad you love yours. I am hugely dissapointed. I’m travelling away from home and won’t get my new Fitbit for nearly two months if they send a new one.
@Wright91 wrote:Warranty for defects is a year pal. You’ll get a replacement. Which is what I’m hoping I’ll get. Just want one that works because I love it.
08-08-2018 08:33
08-08-2018 08:33
Guys,
If you have auto sync on, try turning it off and see if that helps with increasing your battery life.
When I turned mine on, I was only getting 2-3 days of charge. Turned it off and I’m getting 5-6 days.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
08-08-2018 08:43
08-08-2018 08:43
Thanks for the advice. Yes I’ve tried that and also a factory reset which I was helped through by customer service. The battery still dies after about 13 hours. Ive gone back to an analogue watch as it no longer works as a watch.