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Device locked after swimming

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‎07-03-2020 19:13 - last edited on ‎07-04-2020 18:11 by Fitbit Moderator

‎07-03-2020 19:13 - last edited on ‎07-04-2020 18:11 by Fitbit Moderator

Being in the water today it seemed to have locked me out of my versa. Seems to be a common thing when I swim. Anyway. Now its saying I'm not synced when I tried to unload and reload it said to enter the code I see on my versa in the phone but there is no way to see the screen since im locked out. Customer service was not helpful  have photos but not sure how to load onto here. No idea what to do. It won't let me do anything on the versa 

 

Moderator Edit: Clarified subject

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‎07-04-2020 18:10 - last edited on ‎07-23-2025 07:25 by Fitbit Moderator

‎07-04-2020 18:10 - last edited on ‎07-23-2025 07:25 by Fitbit Moderator

Hi @Amandac13, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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