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Device not responding

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‎09-23-2019 11:53 - last edited on ‎09-24-2019 12:47 by Fitbit Moderator

‎09-23-2019 11:53 - last edited on ‎09-24-2019 12:47 by Fitbit Moderator

I have been having trouble when my versa and phone sync all the info on my tracker would not update. So I went and did a restart on it and now it is completely not working. Will not charge or do a reset when I told down the side buttons. Completely black on screen. What can I try?

 

Moderator edit: Subject for clarity 

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‎09-24-2019 12:46 - edited ‎09-24-2019 12:47

‎09-24-2019 12:46 - edited ‎09-24-2019 12:47

Hello @Shicklen, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors of your Versa are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here. By the way, I've moved your post to the Fitbit Versa board.

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‎09-24-2019 13:08

In response to RicardoFitbit

‎09-24-2019 13:08

Completely unresponsive 

 

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‎10-01-2019 19:11

In response to Shicklen

‎10-01-2019 19:11

Your reply and update are appreciated @Shicklen, sorry for the delay in responding.

 

Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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