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Device not tracking heart rate, steps and sleep

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‎12-11-2019 14:40 - last edited on ‎12-11-2019 19:20 by Fitbit Moderator

‎12-11-2019 14:40 - last edited on ‎12-11-2019 19:20 by Fitbit Moderator

My notifications seem to work, but my HR, Steps per hour and Sleep attributes don't update at all.

 

Moderator edit: Subject for clarity 

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‎12-11-2019 14:56

‎12-11-2019 14:56

I did everything you listed and it didn't seem to make any difference.  Holy Cow I am frustrated!

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‎12-11-2019 21:51 - edited ‎12-11-2019 21:59

‎12-11-2019 21:51 - edited ‎12-11-2019 21:59

Started having the same problem with an original versa (not the lite or v2). I receive notifications and it tracks overall steps but has stopped tracking heart rate, steps per hour, and sleep.

 

Hopefully someone will be able to solve this.

 

I have turned it on and off twice and uploaded the latest firmware. 

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