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Did update now heart rate monitor doesn't work

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‎10-09-2019 19:04

‎10-09-2019 19:04

Did the new update and my heart rate monitor isn't working. Done all the steps, made sure it's on and blah blah blah. Yes I'm wearing it right... It work till I did the update now nothing. Wth Fitbit. Anyone have any idea what to do? 

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5 REPLIES 5

‎10-10-2019 02:07

‎10-10-2019 02:07

Hi @Jblack99  Have you tried restarting your Versa several times? 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-10-2019 06:38

In response to NellyG

‎10-10-2019 06:38

Yea I have
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‎10-10-2019 06:38

In response to NellyG

‎10-10-2019 06:38

Yes I have 

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‎10-10-2019 07:56

In response to Jblack99

‎10-10-2019 07:56

This happened to mine yesterday too, I took it off and rubbed over where the green light is and it started to work again? Although I notice they must have changed how it records, as it doesn’t show the actual heartbeat as it changes now...

is your green light on the back working?

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‎10-10-2019 17:03

‎10-10-2019 17:03

Hi again @Jblack99  Id suggeat you contact Support 

Fitbit Support

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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