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Didn't receive 30,000 step badge on Versa 2

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‎07-11-2021 19:57

‎07-11-2021 19:57

Did not receive 30k step badge yesterday on the Versa 2, but I did get the 175 floor badge and also the 22,222 Minion badge. Didn't manually enter the data or anything like that, did it the same way I earned my previous step badges by doing the actual steps.  Tried unistalling/reinstalling the app, unpairing/repairing the device, rebooting phone/computer, none of those worked.  Wondering if this happened to anyone else and they were able to get the badge.

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‎07-13-2021 14:49

‎07-13-2021 14:49

Welcome to the Fitbit Community, @AgentGman.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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