Didn't receive my weekly reports again more times

[Laszlo52]

There was no weekly report again. I did everything right again. I regularly synchronize multiple times a day.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @Laszlo52, thanks for your participation in the Community.

I appreciate the attachment. Please check your spam folder for the email. To prevent this from happening in the future, I also recommend checking your spam filter settings. 

If you're still unable to locate your weekly report please let me know. 

[Laszlo52]

Hello AlejandraFitbit,

I regularly check spam filtering and other options. I can assure you I did not get the weekly report. In the past (with Charge 2) there was never a problem (with the same email settings).

I'm using Windows 10 and adding the Fitbit app from the Microsoft Store (formerly FitbitConnect-v2.0.2.7066-2018-07-25), if that means something.

[Laszlo52]

@AlejandraFitbitToday I got the weekly report. Thank you!

[AlejandraFitbit]

Those are great news @Laszlo52, I am glad to hear that you received your weekly report. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Laszlo52]

Weekly report I have not received it again for weeks. There is a very serious bug in your automatic reporting server.