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Didn't receive my weekly reports again more times

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‎09-30-2018 22:10 - edited ‎11-27-2018 20:42

‎09-30-2018 22:10 - edited ‎11-27-2018 20:42

There was no weekly report again. I did everything right again. I regularly synchronize multiple times a day.

 

2018-10-01_070729.jpg

 

 

Moderator edit: subject for clarity

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‎10-01-2018 04:53

‎10-01-2018 04:53

Hey @Laszlo52, thanks for your participation in the Community.

 

I appreciate the attachment. Please check your spam folder for the email. To prevent this from happening in the future, I also recommend checking your spam filter settings. 

If you're still unable to locate your weekly report please let me know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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5 REPLIES 5

‎10-01-2018 04:53

‎10-01-2018 04:53

Hey @Laszlo52, thanks for your participation in the Community.

 

I appreciate the attachment. Please check your spam folder for the email. To prevent this from happening in the future, I also recommend checking your spam filter settings. 

If you're still unable to locate your weekly report please let me know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-01-2018 05:26 - edited ‎10-01-2018 05:44

In response to AlejandraFitbit

‎10-01-2018 05:26 - edited ‎10-01-2018 05:44

Hello AlejandraFitbit,
 
I regularly check spam filtering and other options. I can assure you I did not get the weekly report. In the past (with Charge 2) there was never a problem (with the same email settings).
 
I'm using Windows 10 and adding the Fitbit app from the Microsoft Store (formerly FitbitConnect-v2.0.2.7066-2018-07-25), if that means something.
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‎10-01-2018 21:40 - edited ‎10-01-2018 21:40

In response to AlejandraFitbit

‎10-01-2018 21:40 - edited ‎10-01-2018 21:40

@AlejandraFitbitToday I got the weekly report. Thank you!

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‎10-02-2018 04:49

In response to Laszlo52

‎10-02-2018 04:49

Those are great news @Laszlo52, I am glad to hear that you received your weekly report. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-27-2018 20:19

In response to AlejandraFitbit

‎11-27-2018 20:19

Weekly report I have not received it again for weeks. There is a very serious bug in your automatic reporting server.

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