Old thread yes but figured I'd share my experience this far. Got a versa from a family member this past Xmas. Never got around to using it for the first few months u til my Basis Peak kicked the bucket. Had nothing but syncing issues with it from the get go. I'm a tech savvy person, I run my own computer repair business, so I troubleshooted every possible way that I could find. The Bluetooth connection on it was horrid, it would drop me seconds after connecting post the latest firmware installation, during setup it auto updates so no way to avoid it. Only time it would sync was on the charger over WiFi which if I'm out and about does me absolutely no good and defeats the purpose of having a smartwatch.
So I contact support a d humor myself as they walk me through step by step of everything I've already done. Factory reset, reinitialize with the app, update and blam back to square one, restart watch restart phone, nothing, remove other connected devices, restart Bluetooth, nothing. So they told me to send it in to Mississauga, Ontario, Canada, this is evidently their support warehouse. Now I get having to send it in, no biggie, but at least the rest of you got a prepaid shipping label. I didn't even get that much, just and address. I asked for an RMA number and was told "they'll know what watch it is". How? The serial number I am assuming, but seriously the nonchalant attitude like 'Dude, trust us we got you bro.' attitude is not something I appreciate. I download a transcript of the conversation post inquiring whether the Ionic is having the same issues, which I was told "No." I then followed up by asking if I could just pay the difference and get an Ionic instead so I wouldn't have to deal with the issues. Once again, told no that was outside of their warranty replacement policies, figured as much.
So I send it off, First Class USPS from Oregon to Ontario. I discover no tracking number on the receipt so contact support and send them a copy of the receipt for shipping, they again state that upper support will know it's mine.
I get curious a d check transit times for First Class INTERNATIONAL and see 7 to 21 days. Are you kidding me to have it any faster I would have spent $20+ on shipping. Why a replacement couldn't have just been sent out is beyond me. So now I sit, metric tracking ACE personal trainer without a way to quantify my cardiac health and relative activity because Fitbit's support doesn't understand that the devices are used in ways other than earning badges and as a glorified pedometer. Why they no longer offer prepaid shipping, require shipping across the country and into Canada which now I can only hope to see my Versa inside of 2 months given transit times and the information I've read here, and seriously if a product has been plagued with issues why not offer the ability to upgrade to the next model for a nominal fee.
