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Difficulties to access Customer Support and with Versa 3

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‎02-04-2022 16:23 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-04-2022 16:23 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

My versa 3 has been acting up since 1/31.  On that date, I got zero points for a challenge I never signed up for and no points for a challenge dated 2/1 that I did sign up for.  This morning, the app said I had a medium battery but I never saw that during several attempts to charge.  I've tried 2 different cords and nothing.  I've cleaned it w an alcohol pad.  I get the msg that I have to load up the app but obviously that's already been done.

I attempted chat twice this AM and after a few mins, any msg I got from Chat failed to show up.  I go to support on Edge and get the first screen.  I go to chrome and gScreenshot 2022-02-04 184720.jpg20220204_075920.jpget this: https://myhelp.fitbit.com/s/errorpage

I’m at a loss as to what to do now.  Short of calling, anybody have any ideas as to how to reach Fitbit?

 

Moderator edit: updated subject for clarity

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‎02-10-2022 17:53

‎02-10-2022 17:53

Welcome to the Fitbit Community, @bacardistuff.

 

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

 

If you haven't done so, please set up your Fitbit Versa 3 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1644544074264.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I just tested the Get Support page on Google Chrome and Firefox and they seem to be working fine. On Microsoft Edge it didn't load properly so I just reported this issue to my team to get it fixed as soon as possible.

 

Hope this helps.

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