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Difficulties to add card to wallet-Versa 2

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‎04-21-2021 05:14 - last edited on ‎04-22-2021 19:08 by Fitbit Moderator

‎04-21-2021 05:14 - last edited on ‎04-22-2021 19:08 by Fitbit Moderator

Im unable to add new masterard to wallet. Its supported by Fitbit but says its already in wallet when its not.

  • Any advice please?

 

Moderator edit: updated subject for clarity

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‎04-22-2021 19:08

‎04-22-2021 19:08

Welcome to the Fitbit Community, @Jobenn.

 

Thank you for the information provided.

 

To set up Fitbit Pay please make sure to have followed the instructions in this article in the menu "How do I set up Fitbit Pay?".

 

Whether this doesn't help, please provide us with the following information:

 

- Have you contacted your bank to verify if there is any restriction/limitation with your card?

- Have you verified that your card information has been correctly entered in the Fitbit Wallet?

- Is it a credit or debit card?

- What's the name of the financial institution?

- Does it show any error? If possible, please attach a screen shot for further investigation.

 

If you have any question, please let us know.

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