Difficulties to change time and clock face-Versa 2

[Sammi89]

Hello 

I can't seem to change the time on my watch its 45 mins behind and I tried to change the clock face to my bitmoji and its came up with a blue screen directing me to the app, I can't seem to change my clock face at all through the app as it brings me to the website then back to the apps main page each time , and now this blue screen won't come off my watch - and I can't turn it off either- any ideas ? T.i.a

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Sammi89.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I would recommend follow the next steps:

- Log out from the Fitbit app

- Restart your watch and reboot your phone

- Log back into the Fitbit app

Whether this doesn't help, you can also try to uninstall/reinstall the Fitbit app.

For instructions on how to change the time on your Versa 2, please visit this article.

Please make sure to follow these instructions to change your watch's clock face.

See you around.