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Difficulties to connect Alexa-Versa 2

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‎06-07-2021 10:43 - last edited on ‎06-08-2021 14:08 by Fitbit Moderator

‎06-07-2021 10:43 - last edited on ‎06-08-2021 14:08 by Fitbit Moderator

Hi, for about 2 months my alexa hadn't been working on my fitbit. I've tried all the trouble shooting, at first it would work for a couple of hours if I set up alexa every day before using but now it doesn't work at all and today it won't connect to my phone. I've tried forgetting it via blue tooth and re connecting too but still not working. Any help would be great as I chose this watch over a garmin because I wanted the alexa app on it! 

 

Moderator edit: updated subject for clarity

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‎06-08-2021 14:07

‎06-08-2021 14:07

Welcome to the Fitbit Community, @Rachelf7.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

See you around.

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