Difficulties to set up my Versa using a laptop

[Jan46]

I want to set up my fitbit versa special edition on my computor not working 

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @Jan46  see the system requirements? click to see

[Jan46]

I know that as I already have a fitbit account but want to add the fitbit
versa it just seems the site is not up to date when you go to choose
device versa is not on the list


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[Odyssey13]

@Jan46   I've notified a moderator about your post. They should be by to assist you with this.

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Jan46.

I'm sorry to hear about the difficulties you experienced when trying to set up your Fitbit Versa. Thank you for the information provided and for trying to resolve the issue before contacting us.

If you are trying to set up your watch using Fitbit Connect, I would recommend setting it up with a phone or tablet and the Fitbit app. Please be aware that older computers may not allow users to set up new Fitbit products.

If you have the Fitbit app installed, you should be able to set up your watch by following the next steps:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If this doesn't help, to have a better understanding of the issue, please attach an image of the set up page not showing the Fitbit Versa as an option.

Thank you for your Support @Odyssey13.

Please let us know if you have any question.