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Difficulties to sync my Fitbit Versa

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‎02-19-2020 14:23 - last edited on ‎03-12-2020 18:40 by Fitbit Moderator

‎02-19-2020 14:23 - last edited on ‎03-12-2020 18:40 by Fitbit Moderator

My Versa was not communicating with my phone.  It would not show up on bluetooth.  I spoke with Ariel at Fitbit who had me reset everything - as well as do a factory reset.  Will not work.  After 30 minutes on the phone with her she said that there is a problem with iOS 13 and I should wait for a fix. 

 

After speaking with Ariel I tried to pair it with my desktop computer.  Again following all of Fitbits instructions.  Still will not pair.  There is something wrong with the Versa itself.  So I talk with Anna who basically just sent me links to help topics.  Then she disconnected me without answering or helping???

 

Anna:Since you mentioned that you factory reset your Versa, I can see that it has been unpaired on your account.
Me:That is correct
Anna:That said, have you tried re-pairing it using the steps on our help article, https://help.fitbit.com/articles/en_US/Help_article/1872 ?

 

so basically Fitbit does not care. Now I'm off to shop for a new fitness tracker.  Probably won't be going with Fitbit since they no longer stand behind their products.  I've been with Fitbit since Fitbit Zip.  So long I guess.  Unless someone can actually help me????

 

I believe there is something in the Versa itself that no longer carries a Bluetooth connection.

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎03-12-2020 18:38

‎03-12-2020 18:38

Welcome to the Fitbit Community @EllieFunt.

 

I'm sorry to hear that you are having difficulties to sync your Fitbit Versa and that your chat got disconnected. Thank you for the time you have spent trying to resolve the issue and for being part of Fitbit since Fitbit Zip.

 

Our team is constantly working to improve our products and services and appreciate the feedback from users. I contacted Customer Support about your case and was informed they sent you a follow-up email providing more instructions in order to resolve the problem you are experiencing. I would recommend updating them to get further assistance.

 

If you have any question, please don't hesitate to contact us back at any time.

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