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Difficulties to sync my Versa 2 and MyFitnessPal

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‎04-11-2021 06:15 - last edited on ‎04-11-2021 18:23 by Fitbit Moderator

‎04-11-2021 06:15 - last edited on ‎04-11-2021 18:23 by Fitbit Moderator

Ever since my Versa 2 had an update a couple months back, I've had issues with it not consistently syncing in the Fitbit app. I have to restart my phone at least once daily to get it to sync.

I've also had problems with FitBit not syncing with MyFitnessPal since the update. Frequently I have to go into the MyFitnessPal account and delete/restart the FitBit app.

Wondering if anyone else is having this same problem? Any suggestions?

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‎04-11-2021 18:22

‎04-11-2021 18:22

Welcome to the Fitbit Community, @Nunez0420.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Currently, the latest version of the Fitbit App is 3.40.1 for iOS and Android devices. For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Whether you continue experiencing difficulties to sync, please follow these troubleshooting steps.

 

Hope this helps.

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