Difficulties to sync my Versa 2

[Robo3361]

I have just spent several hours trying to get my Versa 2 to sync with my Huawei P30 Pro. I have followed various pieces of 'official advice' to no avail. Re-installs, restarts, etc. At one point I could only get a message to check my Versa is turned on !!!!! I finally succeeded after I changed the clock face from the spO2 one, which I like, back to one of the standard ones. I have changed back to my spO2 face and my Versa is still syncing. 🤞 Lets see how long it lasts. 

Fitbit, why is the bluetooth connection so unreliable with this watch? It makes syncing a real chore and makes Alexa pointless. If this problem is only caused by a downloaded clock face, then why is that ?

Cheers.

Update: It worked for a while then failed to connect and sync. Had to swap back to standard clock face and restart Versa to get  it to sync. 😠

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Robo3361.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.