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Difficulties to sync my Versa to my iPhone x

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‎06-22-2018 23:38 - last edited on ‎10-25-2021 19:36 by Fitbit Moderator

‎06-22-2018 23:38 - last edited on ‎10-25-2021 19:36 by Fitbit Moderator

my husband and i just got versa’s and his works totally fine, but mine is constantly going back and forth between “looking...” and “syncing...” and i can’t get it to actually connect which means i am not getting notifications. i have restarted my phone and did a factory reset the versa and it’s still doing the same thing. any suggestions? this is my THIRD fitbit i’ve had to exchange THIS WEEK due to issues and i would really actually like to keep this one. thanks!

 

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Moderator edit: updated subject for clarity

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‎06-22-2018 23:51

‎06-22-2018 23:51

Hi @mcmannan

 

Nice to see a couple doing this together.

 

Have you tried setting it up with his Versa completely out of range? It might be your mobile device is having a hard time with two identical devices in range.

 

Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-23-2018 00:19

In response to Odyssey13

‎06-23-2018 00:19

i’ve tried literally everything. i did another factory reset and now i can’t set it up at all. just going to return it. 

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