Difficulties to sync my Versa.

[K14sty]

Hi,

I have only had my Versa 3 weeks and I’m noticing some issues.

Firstly water logging, if I input it through the Versa then it doesn’t reset the screen for hours so it then won’t record anything I input after that and on the occasions it does it logs silly numbers such as input in 500mls and the dashboard will tell me I inputted 13000mls!

i have to constantly reset my Fitbit by holding down all 3 buttons to resolve this issue! It’s very frustrating.

Today I have discovered that my Versa hasn’t recorded any data since about 5.30pm yesterday. I have again reset it using the 3 buttons but it hasn’t made a difference. The Versa has recorded around 5000 steps for yesterday and nothing so far today but the app is around 8000 for yesterday and nothing for today.

Another problem I have today is my Versa won’t since with the app, I’ve tried several times. 

I am am very frustrated with the Versa and am regretting buying it.

Do I have a dud one and exchanging it will sort the problems or are these typical problems and I’m better off exchanging it for a different model.

thanks

Moderator edit: updated subject for clarity

[ashylove13]

I've never had an issue until just this past week with syncing. 

[Pescho33]

When not wearing it there is no problem with the time the moment I put it on the hand to wear it starts slowing down the time of the hour and started draining the battery. 

I tried on different phones and nothing happened.  

[K14sty]

I’m using an iPhone XR, but I had the same problem when I tried connecting it to my Samsung A5 hoping it would resolve the issue.

[ashylove13]

I am having same issue. It'll sync ONCE IN Awhile, when not on my wrist and won't when I have it on. Not sure what the issue is but I am getting very irritated. I paid good money for it and haven't had it a year and isn't working properly anymore. 

[EdsonFitbit]

@ashylove13 @Chanel @Pescho33 @K14sty Thanks for your responses.

I just verified the LG VG30 and the Samsung A5 are not part of the list of supported devices. Many users are able to sync and receive notifications from devices not tested by our team but, on these cases, we are not able to guarantee that everything will work as intended. We can only recommend following the troubleshooting steps provided previously.

If you have a supported mobile device or a computer with Windows 10 and integrated Bluetooth, you should be able to sync your watch without difficulties.

@K14sty I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let me know.