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Difficulties to update my Versa 2 firmware

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‎07-21-2021 04:56 - last edited on ‎07-21-2021 19:27 by Fitbit Moderator

‎07-21-2021 04:56 - last edited on ‎07-21-2021 19:27 by Fitbit Moderator

My Versa 2, which I have had for less than a month, is saying I need to update it. But when I try to update it keeps failing. According to my app the version is 35.72.1.9. But no matter how I try, it will not update. I have tried reconnecting via bluetooth and wifi. It is also taking forever to sync. 

 

Moderator edit: updated subject for clarity

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‎07-21-2021 19:26

‎07-21-2021 19:26

Welcome to the Fitbit Community, @CountryChic11.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Currently, the latest firmware version for your watch is 72.1.15 as stated in this article. I would recommend following these troubleshooting steps to resolve update issues.

 

In addition, please make sure to have the latest Fitbit app version (3.43.1 iOS and Android). For instructions on how to check your current app version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Hope this helps.

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1 REPLY 1

‎07-21-2021 19:26

‎07-21-2021 19:26

Welcome to the Fitbit Community, @CountryChic11.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Currently, the latest firmware version for your watch is 72.1.15 as stated in this article. I would recommend following these troubleshooting steps to resolve update issues.

 

In addition, please make sure to have the latest Fitbit app version (3.43.1 iOS and Android). For instructions on how to check your current app version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer