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Difficulties with Versa Lite firmware update

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‎02-18-2020 11:14 - last edited on ‎02-19-2020 14:08 by Fitbit Moderator

‎02-18-2020 11:14 - last edited on ‎02-19-2020 14:08 by Fitbit Moderator

So i just got my versa lite. I have set up my profile after downloading the first bit app to my iPhone. It says it needs to be updated and yet its taking 4 days and still isn’t finished? I’ve deleted the app and re downloaded it to my phone and tried to redue the process and it just won’t finish updating. What’s the problem? 

 

Moderator edit: Subject for clarity 

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‎02-19-2020 14:07

‎02-19-2020 14:07

Hi @Jkbledsoe, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this matter prior to posting too, seems odd that the update is taking so long to be completed. To better assist you with this, can you please let me know when was the first time you experienced this issue? Are you updating the firmware version of your Versa Lite with mobile data or WiFi? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions. 

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